Great Customer Experience
At RDI Connect, we care about the service that we provide in our outsourcing center. Our goal is to help our clients by providing their customers with a great experience that will support them in making the right decision. In order to get our clients where they need to go, we train our staff in our outsource center to understand not only the brand of the client but the need of the customer as well. In this essence, our team leverages the power of its staff to put its best foot forward every time.
Outsourcing Customer Services: Why Us?
Our work is of unparalleled quality. We provide a long list of services including 24/7 contact, American call centers, Near Shore call centers, inbound call center services, outbound call center services, outsourced lead generation, outsourced sales teams, and more. There are a few reasons why our companies put their faith in us. These include:
Highly Trained Professionals
The biggest asset that we have is our highly trained professionals. We have a center that has some of the top individuals in the business providing support services. In this manner, our professionals make us who we are. This provides a superior experience to the customer on the other end of the line.
The Latest Technology
Our call center services provide the latest technology. This helps us direct calls to the right place and queue them up more quickly. This is one of the ways that we are able to shorten our response times and help our clients to the best of our ability. With the latest hardware and software in the business, we can provide superior services for our clients.
Our goal is to help you out service your competitors. We do this by providing extended coverage. What this means is that we can help more people across a wider area of the country more quickly. We even offer extended hours and weekend hours. With superior customer service, it is easy to see why a business might benefit from our service.
Multiple Language Options
Finally, any business that is looking for call center outsourcing that provides multiple language options will be happy with us. One of the keys in the business world is handling the needs of the customer quickly. In order to do this, we provide multiple language options in an effort to provide a superior support experience. This helps win the loyalty of the customer and reflects positively on the brand.
Outsourced Customer Service Channels
There are a number of customer service channels in which we operate. Our goal is to make sure that our clients have multiple channels through which we can make sure their customers' needs have been met without breaking the bank. Some of our channels include:
The phone lines are the backbone of what we do. This allows us to make an instant connection with the customer calling in for help. Then, we can read the intonation of their voice, measure their level of stress, and direct their call appropriately. This is how we help customers the fastest.
At the same time, we also know that many customers have bigger issues that need to be addressed. That is where our email service can be helpful. This allows us to get a comprehensive picture of the issue. Then we use the data to produce a response that is going to solve their need in one fell swoop.
We also have a helpful chat line that allows us to get around issues such as accents. With our chat service, we can also provide the customer with helpful links that might allow us to address their issue more quickly. This is an important part of the quality of the work we provide.
At RDI we realize that many customers find it easier to send a text message versus picking up the phone or typing out an email. This is why we offer SMS texting services for fast easy communication.
Many consumers now look to social media platforms such as Instagram, Twitter, and Facebook to obtain a quick response. Here at RDI, we understand the importance of answering customers questions or concerns on social media platforms and are dedicated to providing quick effective responses.
How much does outsourcing customer service cost?
The answer to this question depends on a number of factors. Some companies like to go with a flat rate. Other companies like to pay as they go. It also depends on the volume of customer service needs they might have. We provide all of our clients with a free quote.
Why do companies outsource customer service?
There are a number of reasons why companies might want to outsource their customer service needs. Some companies like to provide their customers with access to a specialist in this area. Other companies might be looking for ways to shift costs because of the space and hardware required to deliver this service. Specialized customer service centers also offer extended hours to customers.
How do you approach a company for outsourcing?
It is easy! If you would like to approach us for outsourcing your customer service needs, simply give us a call. Then, we can walk you through the process. We know that many of our clients are going through this process for the first time. We will take the time to work with our clients, ensuring they understand exactly how the service works. We will provide you with all of the information you need to make an informed decision. Contact us today to learn more about how we can help you with the best-outsourced team around!