Inbound Call Center Services
Great customer service starts with excellent customer service representatives. Many businesses today choose to outsource their inbound calls to call center service providers to save time and money while providing their clients with excellent customer service. For more than 40 years, RDI has been a leader in managing a wide variety of inbound call center programs for our clients that have made the choice to outsource.
Inbound Call Center Service Provider
RDI provides professional-level customer service experience to our clients, working to develop customized solutions for your business needs. This works to cut the time internal teams spend on repetitive tasks and allows them to focus on providing customers with the highest quality of service. Our team of experts will work to help you to develop a forecast and staffing plan to guarantee that your inbound calls are handled with the highest level of customer experience. We partner with our clients to find customized solutions that work for your business and work to become an extension of your team and your company’s brand.
Take your inbound customer service to the next level with RDI Connect
RDI has a wide selection of inbound contact center services for your business to choose from that are tailored to your company’s needs. Our inbound contact center services will supply your business technology, inbound contact center agents, operational expertise, and training across all business functions.
Some of the inbound contact center services we provide include:
Customer Service Inbound Call Center
RDI will work with you to become a brand ambassador for your business by keeping your customers happy and helping to resolve their issues effectively and efficiently. We are fortunate to work with newer and iconic brands that require excellence in contact center services. Our broad spectrum of experience makes us a turnkey partner to our clients, delivering a full range of omnichannel services and customer relationship management programs. Our clients benefit from our breadth and depth of experience to assist them in developing best practices, new cutting-edge approaches to problem-solving, and execution of business goals.
Each of our RDI locations have 24/7 staffed internal services and dedicated onsite desktop IT support. Our inbound call center services include senior level engineers who possess the skill sets needed to troubleshoot and fix customer issues. Our service desk engineers utilize an ITIL based Service Desk with desk-side dispatch services. RDI’s Service desk also provides our call centers full SLA monitoring and reporting services, as well as mean time to answer and other service desk measurement standards.
Choosing RDI as your order processing services provider will help your business increase revenue and security.
RDI’s experience ranges from supporting small to medium-sized business sales across all vertical markets. As part of our inbound call center services, our team of expertly trained sales representatives will help to grow your business and meet critical sales metrics and sales revenue targets. We work closely with our clients to build strategic upselling and cross-selling plans to ensure that all performance metrics are managed and tracked in order to optimize every call.
Live Chat Support
In today’s fast-paced market, your customers are going to expect immediate response times. Our live chat representatives are available 24/7/365 to connect and support your customers.
Inbound Social and Text Support
At RDI we understand the importance of replying quickly and efficiently to the customer’s questions or concerns. Our dedicated professionals are here to help quickly respond to customers who prefer to text or post on social media platforms such as Instagram, Twitter, or Facebook.
RDI offers a wide range of flexible call center solutions that are tailored to support our clients’ business call center outsourcing needs. Including inbound and outbound call center services, American call centers, NearShore call centers, bilingual answering services, outsourced lead generation services, and much more. Learn more about the difference between inbound and outbound call center services.
Contact us today for more information on how our inbound call center services can support your business.