Blog

Bank - Research and Insights - Call Center Outsourcing

Large Regional Bank Partners with RDI for Contact Center Solutions After Research & Insights Uncovered Campaign Inefficiencies

The Bank’s Challenge RDI was in discussions with a large regional bank looking to switch contact center vendors. As part of the process, we offered to analyze current calls to provide insight into their current vendor and processes. We wanted to identify customer pain points, uncover campaign inefficiencies, and leverage this information to win...

Continue reading
RDI Connect Connersville Indiana Contact Center

Cincinnati-based RDI Corporation Chooses Indiana for Midwest Growth, 100+ New Jobs

CONNERSVILLE, Indiana (July 23, 2020) – RDI Corporation (RDI), a business solutions provider, announced plans today to expand the domestic footprint of its contact center division, “RDI Connect” in Connersville, Indiana, creating up to 125 new jobs by the end of 2023. “Because of Indiana’s business-friendly environment and talented workforce, companies like RDI are choosing...

Continue reading

Benefits of Outsourced Sales and How to Get Started

One of the biggest obstacles for growth that many companies face is the challenge of finding and hiring good salespeople. A requirement to grow any company is to find new leads then in turn make them into qualified customers, which is why sales reps can make or break a business. More than ever, many...

Continue reading
Call Center

What Are Call Center Services?

Call Center Services Today's modern era of business is more competitive than ever before. As a result, many companies are looking for ways to gain a competitive edge in the industry, looking for ways to acquire more customers and position themselves as an authority. One of the ways this can be done is through...

Continue reading
Test Blog

24/7 Bilingual Answering Services with Fluent English/Spanish Receptionists

RDI understands the critical importance of businesses today to have professional and experienced customer support professionals available to support customer calls within the Spanish-speaking community. We provide experienced, U.S. and nearshore agents that are expertly trained customer service professionals who are equipped to support a variety of industries. Our bilingual answering services are an...

Continue reading