Supported Growth:
Increasing Client’s Sales, CX, and ROI

The Ask: Supported Growth  A national adrenaline sport organization (“Client”) approached RDI to provide contact center support due to their recent growth. The Client needed help strategizing operations to grow their business and revenue. Our team located three areas of need:  Increasing capacity to maintain service levels as call volumes continued rising. Growing sales conversion...Continue reading

5 Ways BPO Benefits Your Small or Large Business

What is Business Process Outsourcing? Business Process Outsourcing (BPO) is the act of hiring an outside company to perform services that your business needs to operate. Essentially, your company would hire a third-party organization like RDI Connect to fulfill essential but non-primary business functions. For example, an advertising agency might outsource to a financial firm...Continue reading

BPO Models: Why You Should Consider Business Process Outsourcing

What is Business Process Outsourcing (BPO)? Business Process Outsourcing (also known as BPO) is the concept of hiring another outside business to fulfill a process that your business needs to operate. RDI saves you time by taking over essential but non-primary business functions for your company. Our services include call center and managed IT services...Continue reading