Increasing Client’s Sales, CX, and ROI
The Ask: Supported Growth A national adrenaline sport organization (“Client”) approached RDI to provide contact center support due to their recent growth. The Client needed help strategizing operations to grow their business and revenue. Our team located three areas of need: Increasing capacity to maintain service levels as call volumes continued rising. Growing sales conversion...Continue reading
Cincinnati-based RDI Corporation Chooses Hermosillo, Mexico for Near Shore Growth, 300+ New Jobs
HERMOSILLO, Mexico (November 1, 2021) – RDI Corporation (RDI), a business solutions provider, announced plans today to expand their near shore footprint of its contact center division, “RDI Connect” in Hermosillo, Mexico creating up to 300 new jobs by the end of 2023. New Hermosillo, Mexico Contact Center Cincinnati, Ohio-based RDI operates four lines of business...
Contact Center World Names RDI Winner of the 2021 Gold Employee Wellness Program Award
December 2021 – RDI Corporation (rdicorp.com) has been awarded the Gold Employee Wellness Program 2021 honor by Contact Center World. The journey to win this award and recognition began in 2020 with over 2,000 entrants from 80 nations competing for this coveted award honoring the top ranking contact center performers in the world. Finalists were...
RDI Connect Contact Center in Henderson Nevada Serves at the Las Vegas Rescue Mission
Over 5 years ago, RDI started volunteering at the Las Vegas Rescue Mission making an IMPACT in the lives of those less fortunate committed to SERVE dinner twice a month. Today, our partnership continues to grow with over 15 RDI volunteers ready to help not only serve meals regularly but also serves with extra help...
RDI Connect Contact Center in Nogales Mexico Impacts Lives Through Volunteering at Kino
Giving back to our community brings people together, and our RDI Connect contact center in Nogales, Mexico has been volunteering with Kino Border Initiative for more than 4 years now making an IMPACT in their community. RDI is deeply committed to volunteering and helping nonprofit organizations and schools do more and achieve more. “The best...Continue reading
How Much does an Outsourced Customer Service Call Center Cost?
Outsourcing fees can add up seemingly fast. How much does it cost to outsource a call center service? Read our comprehensive overview of your organization’s main fees it is likely to incur for outsourcing customer service with RDI. Is your organization looking to expand its in-house call center by outsourcing to an external call center?...Continue reading
5 Ways BPO Benefits Your Small or Large Business
What is Business Process Outsourcing? Business Process Outsourcing (BPO) is the act of hiring an outside company to perform services that your business needs to operate. Essentially, your company would hire a third-party organization like RDI Connect to fulfill essential but non-primary business functions. For example, an advertising agency might outsource to a financial firm...Continue reading
BPO Models: Why You Should Consider Business Process Outsourcing
What is Business Process Outsourcing (BPO)? Business Process Outsourcing (also known as BPO) is the concept of hiring another outside business to fulfill a process that your business needs to operate. RDI saves you time by taking over essential but non-primary business functions for your company. Our services include call center and managed IT services...Continue reading
What is a CRM? Top 10 CRM Features to Give Your Inside Sales a Major Boost
Sales industry software vendor VanillaSoft reports that a software-based platform can help today’s inside sales teams in the following key ways: A platform “simplifies how inside sales teams work and collaborate and makes it easier for sales managers to set goals and objectives consistent with future growth.” Help your inside sales team navigate the market...Continue reading
How to Make Customer Experience King at Your Company to Drive Growth and Revenue
Let’s take this back to sales. You’ve broken down the sales silo. You’ve bridged the gap between marketing and sales, and sales and service. You’ve participated in developing a brand experience that each of these departments agrees upon. What’s next? Making sure your sales reps are ready for the switch from hitting sales numbers to...Continue reading