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Call Center Outsourcing Services
At RDI Connect, our goal is to provide the best team around to our clients. At our call center, we strive to be one of the best call center outsourcing companies in the USA. With our call center outsourcing services, we will make sure that your customer’s needs are taken care of. As call center outsource companies, we place the needs of our clients first. We know that many of our clients have questions about contact center outsourcing, which is why we are here to help. We are one of the best in the industry and we can handle a diverse array of needs at our centers. Whether this is phone, chat, text, or email, our agents can do it all.
Rely on Our Call Center Outsourcing Services
At RDI Connect, our call center outsourcing service team is here to help. Our service is unparalleled and our outsourced call center leverages the expertise of some of the best agents in the business and combines this with a dedicated team that will provide customers with the best experience possible. We understand that call center outsourcing can be confusing for some, so there are a few tips about our management technology that everyone should know.
Experience
First, our experience level is unparalleled. We have spent over 40 years in this industry and we can handle anything a customer can throw at us. We are customer care and sales experts in multiple vertical markets.
Pricing Options & Tailored Services
We also know that many people have questions about the costs related to an outsourced call center service. Call center outsourcing is a straightforward process. We know that you want to know how much the services are going to cost. That is why we provide you with multiple pricing options so that you can tailor our services to meet your needs. We are here to support you.
Phone
Chat
Text
Social
What Marketing Call Center Solutions We Offer
Cold Calling
There are a few solutions that we offer. First, we can handle your sales needs. While many people have steered away from cold calling, we know that this is still a powerful tool. When our team cold calls people, we develop a connection instantly. Instead of waiting for them to respond to an email, our company will get them talking. Our goal is to figure out what they need. Then, we will tailor the product or service of your company to meet that need. This is how we drive up conversion rates in our business.
Lead Generation & Market Research
In addition, we also know that your business is looking for help with lead generation. We can do this as well. We have a tremendous amount of experience in running customer service surveys. These surveys play an important role because they act as a cross-section into the lives of your target audience. Then we can leverage this market research to position you as an industry leader. Allow us to leverage these benefits for you.
Exceptional Customer Support
Finally, we can also use our call center to handle customer service needs as well. Our centers provide exceptional support to everyone who calls into us. Our goal is to prioritize the loyalty of your customers. To do that we have trained our staff to provide exceptional support. We work hard to prioritize the needs of every customer.
Why Choose RDI Connect?
There are a few reasons why so many people have come to rely on RDI Connect. First, we have an unparalleled level of experience. We have been in the business for over 40 years. This has given us time to do research on what works and what doesn't. RDI is constantly innovating and sharing best practices with you. From old- school outbound sales to complex B2B account management solutions, and complex technical support, we provide exceptional customer experiences in an airtight and compliant environment including PCI Level One, SOC2, and HIPAA/PII.
We leverage this experience for the benefit of our customers which places us ahead of the competition. Next, we prioritize the needs of the customer. Your customers are our customers and we are going to treat them as such. This means that we are going to do everything we can to meet their needs the first time around. This means more leads, a high conversion rate, and increased customer loyalty through exceptional transparency. Our specialty service is going to place you ahead of the competition. Finally, we also have scalability. If your needs change over time, we are going to change right along with you. If you need to increase your services for a period of time, we can do this. If you need to scale back on your services, we can do that as well. We are here to meet your needs.
What is call center outsourcing?
Call center outsourcing is the process of taking calls that would usually be handled in-house and moving them to a specialty service. This means that the customer is talking to RDI’s trained specialists who handle the calls for you. This allows you to focus resources in other areas of the business.
How much does outsourcing customer service cost?
The cost of our outsourcing customer services is going to vary from client to client. It depends on whether or not you prefer a flat rate or would rather pay as they go. We can tailor the costs to meet the needs of your company.
Where can I find clients for call centers?
If you are looking for call centers, the good news is that we are always available and have 11 locations across North America. Whatever you want us to do for you, we can make it happen. We prioritize the needs of your clients, so contact us today to learn more about how we can help you!
Do you think call center outsourcing negatively affects customer service?
Not at all! While some call centers might give off a negative impression, we train our agents to be focused on the needs of the caller. The result is a compassionate, empathetic representative of the company who can handle sales, customer service, market research, and more. Count on us to help you with your needs!