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Home / Why RDI Connect? 


RDI prides itself on providing a seamless client and program implementation that ensures milestones and resource requirements are delivered on time, within budget, and at full functionality.
RDI has experience supporting clients in all configurations - from outsourcing for the first time, migrating away from an incumbent partner, onboarding RDI in an existing dual-vendor relationship, or implementing RDI as an ancillary component to an existing internal operation - we’ve done it all. We’ve even helped clients build and launch a brand new customer care strategy from the ground up, and loved every minute of it. No matter your starting point - we’ll meet you where you are to get you where we’re going.

Our Approach to Partnership:

RDI works best with partners who champion continuous improvement efforts, so we seek clients who are invested in enriching the customer journey and improving their business model at every touch point. More than targeting a particular industry, we focus on cultivating synergistic partnerships with clients who embrace our “brand ambassador” approach to outsourcing. We are fortunate to work with both iconic and newer brands requiring excellence in contact center services, and we value the diverse challenges and growth opportunities that accompany those partnerships in which we are truly given “a seat the table.” Collaboration and the quest for mutual wins are at the heart of RDI's operating principals, and as such, RDI seeks partners who are committed to taking that journey with us.