We’ve got the big business tools with the small business touch to make each connection count.
Never miss a customer service call or a sales opportunity again — even after business hours. RDI agents are available 24/7/365 to answer your customers via voice, text, email, or chat.
Whether you need automated help or live agent support, RDI has you covered. How about customer surveys or lead generation to grow your sales? We’ve got you there, too.
We’ll manage and track all key performance metrics to help you streamline your sales process, too.
Our Inbound Call Center Services
Phone
Our domestic call center answers calls from customers who need help with everything from product support to returns, reviews, and more.
Chat
In some situations, chat is a more effective form of service. We can provide links to customers that might be helpful to their situation.
Customers may have a large need that might have to be addresses in a more comprehensive manner with our email support.
Why RDI Connect
Response Time
We have one of the shortest response times in the industry. When it comes to customer service, we don't want your customers to be waiting on hold in our inbound call center. That is why we always make sure that we have enough people working to match demand. Furthermore, our staff can handle calls quickly, allowing them to field more calls per hour. By keeping response times short, we ensure that your customers are taken care of in a timely manner.
Success Rate
Of course, response time alone is not the best measure. It is important for calls to have a high success rate as well. Nobody likes having to call back a second time to get their issue handled. Our agents in both our inbound and outbound call centers have a high success rate. In the inbound center, this means handling the customer's issue the first time. In the outbound call center, this means finding people who are willing to participate in surveys, generating leads, and making sales. Our team has a high success and resolution rate
Managed Technology
One of the factors that sets both our inbound and outbound centers apart at RDI Connect is the way we leverage technology to help our clients. We are always looking for new and improved ways to provide custom solutions to our clients. These advanced customer solutions allow us to provide our clients with more insights into their customers. This could include cloud solutions, database solutions, and other managed technology services. These types of call center services set us apart from the competition. This takes place via phone, email, and chat.
Specialty Services
Finally, we also provide specialty services. We know that some of our clients might have a specific need they want addressed. We are happy to focus on a single issue when it comes to outsourcing call center services. If you have a specific need that you would like addressed, we can take you where you need to go. Get in touch with a member of our team and we can take down your information and make it happen!
Outbound Call Center Services
Market Research
We conduct thorough customer surveys over the phone, via email, and through chat to collect data and provide actionable information for your business.Lead Generation
We have a tremendous database filled with potential customer information and pair it with what your company does well to help you generate leads.Make Sales
We can quickly identify the needs of the customer and position your company as an authority by calling customers directly or helping you network.
Why Choose RDI Connect?
We provide exceptional customer experiences.
From from old- school outbound sales to complex B2B account management solutions, we offer complex technical support including PCI Level One, SOC2, and HIPAA/PII.
We prioritize the needs of the customer.
Your customers are our customers. This means more leads, a high conversion rate, and increased customer loyalty through exceptional transparency.
We have over 40 years of experience.
This has given us time to do research on what works and what doesn't. RDI is constantly innovating and sharing best practices with you.
We have scalability.
If your needs change over time, we are going to change right along with you. We offer multiple pricing options so that you can tailor our services to meet your needs.