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COVID-19 SUPPORT CENTER SOLUTIONS

Do You Need 24/7 Healthcare Call Center Services for Prescreenings & Coronavirus Information Hotlines? Launch your branded support center in as little as 24 Hours.

CONTACT US NOW! (866) 668-3870
 

RDI is here to help during COVID-19 pandemic

As healthcare entities, practices and associations are engaged in containing the Coronavirus outbreak and safeguarding people from the COVID-19 crisis, increasing awareness of the virus and supporting health workers are now crucial elements of the global response.

Overwhelming Inbound Calls from Healthcare Patients

Healthcare systems and their associated pre-screening and COVID-19 information hotlines are receiving overwhelmingly high volumes of inbound phone calls from patients and the general public, which leads to long wait times for those in need, increasing patient stress and frustration.

RDI Call Centers Offer Patients Information on Coronavirus Pre-screening, Testing Locations, & Prevention

RDI’s patient care contact centers are designed to front-end call volume related to COVID-19, eliminating unnecessary volume to our partners’ internal patient engagement centers. The call center also serves to offer patients and the general public a means to safely learn more about the COVID-19 virus without increasing exposure to the virus and without diverting valuable healthcare resources.
Contact Us Now!
CONTACT US NOW AT 866-668-3870 TO LAUNCH YOUR BRANDED SUPPORT CENTER IN AS LITTLE AS 24 HOURS
HIPPA Compliant

RDI’s Call Center Agents Are HIPAA Compliant & Trained to Handle Call Volumes: 
  • Providing more information about the Coronavirus & preventive measures
  • What to do if a patient is sick or showing symptoms of COVID-19
  • Pre-screening
  • How & where to get tested
Join RDI in Supporting Disaster Relief InitiativesJoin RDI in Supporting Disaster Relief Initiatives.
Donate to the CDP COVID-19 Response Fund Help CDP support preparedness, containment efforts, response and recovery activities for those affected by COVID-19 and for the responders.
 
RDI has serviced our IT needs for several years. We love them! We recently shared our concerns with RDI about our need to close office visits due to COVID-19. RDI came to our rescue (and over a weekend!) helping us to transition to a telehealth phone support program in just a couple days. They also worked with our billing company to ensure understanding of how to get paid quickly. Thanks RDI for assisting us in supporting our patient’s needs!

Julie Eversole, Operations Manager - Lung Center of America

Contact Us Today!