Insurance Contact Center Solutions.
Empower your customers to take cover from the chaos with a seamless customer experience.
Helping Your Customers Through Complex Insurance Processes
Today, when chaos is the new norm, it’s more important than ever to provide an effortless experience for policyholders and new prospects. RDI has provided licensed insurance agent support for over 20 years, and we understand the significance of making a complex process simple for your customers.
We are confident in our ability to leverage our inhouse insurance hiring & screening, training, testing, and licensing services to successfully support your business with a steady stream of high performing licensed insurance agents who are licensed to provide support in all 50 states.
Scalable Solution During Open Enrollment & Beyond
Your brand requires a contact center that is flexible and nimble, prepared to provide a scalable solution during open enrollment periods and beyond, ensuring a smooth journey through all facets of the insurance process. RDI licensed and non-licensed insurance agents are ready to support prospects and policyholders through multiple channels, including phone, live chat, email, text, social, as well as back-office processing.
RDI has you covered to bring your customers the coverage they need for their valuable assets.
RDI’s Contact Center Capabilities in the Insurance Industry include, but are not limited to:
- Customer Service Support
- Licensed & Non-Licensed Support
- In-house Training and Licensing services
- Deep experience with Consultative Sales Cycles
- Inbound & Outbound Sales and Service
- Lead Generation
- Member Satisfaction Tracking
- Value Proposition Testing
- New Market Evaluations
- Process Assessments
- Superior Quality Assurance
- Bilingual Support
RDI’s Call Center Agents Are PCI Level One, SOC2 Type 2, and HIPAA compliant & trained to Handle Call Volumes:
- Life & Health Insurance
- Property & Casualty Insurance
- Home & Auto Insurance
- Claims Support
- Policy Renewal & Retention