RDI’s Contact Center Capabilities in the Healthcare Industry include:

24/7/365 Omni-Channel Support

  • Inbound and Outbound Sales and Customer Service for Payer, Provider, Pharmaceutical, and Medical Device
  • Patient Scheduling & Appointment Management
  • Diabetes and Senior Citizen Assisted Solutions
  • Help Desk Support (Tier 1-4)
  • Life & Health Licensed Agent Support
    • Medicare & Medicaid
  • Patient Recruitment and Screening for Clinical Trials
  • Claims Management and Processing – Back Office
  • Bilingual & Patient Translation Services Provider
  • Financial Services Account Management
  • Outbound Provider and Member Outreach

Voice of Customer & Customer Experience

  • Online Insights Communities
  • Specialists in Interactions with Senior Citizens
  • Qualitative and Quantitative Market Research
  • Customer Satisfaction & Net Promoter Score
  • Speech Analytics
  • Member Trends & Perception Tracking

Managed Security & Compliance Services

  • HIPAA Compliance
  • PCI Level I & SOCII Certifications
  • FDA Reporting
  • IVR Configuration & Hosting
  • Network Design & Implementation
  • Application Development/Systems Integration
  • Security Assessments & Cyber Security Protection
  • ITIL methodology

Highly-trained RDI agents are equipped with the following skills:

  • Confidentiality & Privacy Training (HIPAA, PHI, etc.)
  • Senior Sensitivity Training
  • Emotional Intelligence
  • Art of Service
  • De-Escalation & Conflict Resolution
  • Value Building Interactions
  • Confidence & Positive Thinking
  • Soft Skills Training – Language & Tone

Efficient, compassionate, ongoing engagement for all your Patient Management and Omni-Channel Contact Center Needs

With over forty years’ experience, RDI utilizes business intelligence and data analytics to tackle the fluid and complex nature of today’s rapidly changing healthcare marketplace in order to deliver customized contact center outsourcing solutions for doctors, medical device manufacturers, insurers, dentists, networks, pharmaceutical companies, and other organizations in the healthcare sector.

We’re committed to cost-effective and quality-improvement practices. RDI reduces the total cost of ownership with a focus on first call resolution, managing agent availability, and replicating across our entire team the “secret sauce” to maximizing quality and patient satisfaction.

Many of our healthcare clients rely on the RDI team to help them determine exactly what they need to do to be in compliance - the requirements are not "one-size-fits-all" and require professional interpretation and thoughtful application. RDI has extensive experience in dealing with PHI/PII. RDI is Level One PCI and SOCII Certified in addition to HIPAA compliant and we routinely host security audits from Fortune 500 clients.

Scalable Solutions with a Personal Touch

Your brand requires a contact center that is flexible and nimble, prepared to provide scalable, customizable solutions that minimize effort and maximize satisfaction. RDI agents are ready to support patients and prospects through multiple channels, including phone, live chat, email, text, social, as well as back-office processing.

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Contact Us Today!

RDI’s Call Center Agents Are PCI Level One, SOC2 Type 2, and HIPAA compliant & trained to Handle Call Volumes:

HIPAA Compliant Call Center  AICPA SOC logo  PCI Compliance Logo

  • Life & Health Insurance
  • Property & Casualty Insurance
  • Home & Auto Insurance
  • Medicare/Medicaid
  • Claims Support
  • Policy Renewal & Retention

Let's Talk!

Differentiate your brand with seamless customer experience today.