RDI is here to help during COVID-19 pandemic
As healthcare entities, practices and associations are engaged in
containing the Coronavirus outbreak and safeguarding people from the COVID-19 crisis, increasing awareness of the virus and supporting health workers are now crucial elements of the global response.
Overwhelming Inbound Calls from Healthcare Patients
Healthcare systems and their associated pre-screening and COVID-19 information hotlines are receiving overwhelmingly high volumes of inbound phone calls from patients and the general public, which leads to long wait times for those in need, increasing patient stress and frustration.
RDI Call Centers Offer Patients Information on Coronavirus
Pre-screening, Testing Locations, & Prevention
RDI’s patient care
contact centers are designed to front-end call volume related to COVID-19,
eliminating unnecessary volume to our partners’ internal patient engagement
centers. The call center also serves to offer patients and the general public a
means to safely learn more about the COVID-19 virus without increasing exposure
to the virus and without diverting valuable healthcare resources.
RDI’s Call Center Agents Are HIPAA Compliant & Trained
to Handle Call Volumes:
- Providing more information about the Coronavirus & preventive measures
- What to do if a patient is sick or showing symptoms of COVID-19
- Pre-screening
- How & where to get tested
Join RDI in Supporting Disaster Relief Initiatives.
Donate to the CDP COVID-19 Response Fund Help CDP support preparedness, containment efforts, response and recovery activities for those affected by COVID-19 and for the responders.