Skip to content
RDI Connect
  • What We Do
    • 24/7 Call Center Services
    • Customer Care
    • Sales & Lead Generation
  • About Us
    • Meet Our Team
    • Industries We Serve
    • The RDI Family
  • Resources
    • Blog
    • Case Studies
    • White Papers
  • Careers
  • Contact Us
Menu
Type and press enter to search

Category: Speech Analytics

190 Billion Reasons Why You Should Find the Root Causes of Complaints Using Speech Analytics

190 Billion Reasons Why You Should Find the Root Causes of Complaints Using Speech Analytics

Blog, Speech Analytics

I was fascinated by a story about the cost of complaints based on a study by the Institute of Customer Service. The research suggested that time wasted by customers making complaints, and the cost to businesses and their suppliers in dealing with them, cost the UK economy $190 billion a year in lost productivity. Jo...Continue reading

Recent Posts

  • 9 Building Blocks to Craft a Consistent Brand Experience
  • 4 Ways Sales & Service Can Actually Work Together to Improve Customer Experience
  • What is the Real Cost of Operating a Contact Center? 9 Factors to Calculate True Hourly Agent Cost
  • In the Door Isn’t Enough: 3 Best Practices for Improved Marketing, Sales & Service Alignment
  • 190 Billion Reasons Why You Should Find the Root Causes of Complaints Using Speech Analytics

Categories

  • Blog
  • Learn Well
  • Press Release
  • Speech Analytics

ABOUT RDI

rdicorp.com
(800) 388-7636
winningsmart@rdicorp.com
RDI Corporation
     4350 Glendale Milford Road
     Cincinnati, OH 45242

RDI SERVICES

Contact Center
Technical Services
Research & Insights
Digital Strategy

QUICK LINKS

Home
What We Do
About Us
Blog
Careers
Find a Job
Recruiting Inquiries
HR Inquiries
Contact Us

JOIN OUR MAILING LIST

Select list(s) to subscribe to


By submitting this form, you are consenting to receive marketing emails from: RDI Corporation, 4350 Glendale-Milford Road, Cincinnati, OH, 45242, https://www.rdicorp.com. You can revoke your consent to receive emails at any time by using the SafeUnsubscribe® link, found at the bottom of every email. Emails are serviced by Constant Contact
By submitting this form, you are consenting to receive marketing emails from: RDI Connect, https://www.rdi-connect.com. You can revoke your consent to receive emails at any time by using the SafeUnsubscribe® link, found at the bottom of every email. Emails are serviced by Constant Contact
RDI Intuitive
RDI Ablaze
RDI Sightline
RDI Connect
2021 © RDI Connect. All Rights Reserved - Privacy Policy | Sitemap