5 Ways BPO Benefits Your Small or Large Business

What is Business Process Outsourcing? Business Process Outsourcing (BPO) is the act of hiring an outside company to perform services that your business needs to operate. Essentially, your company would hire a third-party organization like RDI Connect to fulfill essential but non-primary business functions. For example, an advertising agency might outsource to a financial firm...Continue reading

BPO Models: Why You Should Consider Business Process Outsourcing

What is Business Process Outsourcing (BPO)? Business Process Outsourcing (also known as BPO) is the concept of hiring another outside business to fulfill a process that your business needs to operate. RDI saves you time by taking over essential but non-primary business functions for your company. Our services include call center and managed IT services...Continue reading

RDI Connect blog - 9 Building Blocks to Craft a Consistent Brand Experience

9 Building Blocks to Craft a Consistent Brand Experience

As a sales leader, it’s critical that you don’t underestimate the importance of providing consistent customer service, messaging, and branding company-wide. As marketing develops a brand image, sales must be sure to sell with that image in mind, and service must meet customer needs based on what both marketing and sales have promised — none...Continue reading

RDI Connect Blog - 3 Best Practices for Improved Marketing, Sales & Service Alignment

3 Sales and Marketing Best Practices for Improved Service Alignment

Marketing and sales notoriously clash when it comes to aligning service before the sale. Why? Because management often does a poor job at setting best practices and expectations for each team and isn’t actively working to repair broken processes and communications. Rick Lepsinger of Business 2 Community warns: “When customers see a disjointed approach, companies...Continue reading