Call Center Outsourcing
"White glove" contact center outsourcing solutions for all of your company’s needs.
We’ve got you covered 24/7/365, with PCI, HIPAA, and SOCII compliant support.
A new frontier of customer experience is calling. RDI answers.
RDI agents have extensive experience in providing world-class customer service to your customers 24/7/365. With our agents on your side, no customer service need or sales opportunity will slip through the cracks.
Our custom solutions will help you generate more leads, increase conversion rates, and drive customer brand loyalty with an effortless customer experience.
RDI's Call Center Outsourcing Solutions:
White-Glove Omnichannel Customer Care
RDI acts as a brand ambassador for your business by exceeding customer expectations and resolving issues effectively and efficiently. Our broad spectrum of call center services makes us a turnkey partner to our clients, delivering a full range of seamless omnichannel services including:
- Voice, Chat, Email, Social, Self-Serve, Mobile/ SMS
- Overflow & After Hours Support
- Technical Support & Help Desk Services
- Clinical Trial Screening
- Member Services
- Lead Qualification & Appointment Scheduling
- Fraud Detection & Support Services
- Cancellation Save Services
Outbound Sales, Surveys, and Lead Gen
We have four decades of outbound expertise, touching the entire customer lifecycle. This expertise includes full omni-channel/ mixed media support with phone, email, chat, social media, and more. We use our lean sigma process to get to the root cause in order to maximize success. Some of the ways we do this include:
- Appointment setting service
- Chat services
- Customer feedback surveys
- Email drip campaigns
- Outbound sales
Exceptional Customer Support
Our goal is to maximize customer loyalty through leveraging RDI's core values:
- SERVE. Our service representatives are there to serve virtually any need that your customers come in contact with.
- IMPACT. Exceptional service leaves a lasting impression on customers who wish to feel as though their needs are fully met.
- GRIT. Every representative goes the extra mile to find the solutions that your customers need.
- HUSTLE. Our team works hard to improve and innovate upon existing solutions to create better outcomes.
- THINK. We work smarter to provide ever-improving solutions to your organization and its customers.
Why Choose RDI Connect?
We provide exceptional customer experiences.
We’ve got the big business tools - from call center outsourcing inbound, outbound and omnichannel solutions to full-service market research, digital strategy, and managed technical support services – but the bigger we get, the smaller we act.
We prioritize the needs of the customer.
Your customers are our customers. At RDI, our mission is simple: to improve your business. We wear your jersey and we are in it to win it.
We have over 40 years of experience.
RDI’s four award-winning brands are a team of problem-solvers devoted to Winning Smart. We take pride in our attention to detail, ability to leverage data to drive intelligent business decisions, as well as our compassion and devotion to our employees.
We have scalability.
If your needs change over time, we are going to change right along with you. At RDI we offer multiple pricing options to tailor our services to meet your needs.