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Call Center

What Are Call Center Services?

Call Center Services Today's modern era of business is more competitive than ever before. As a result, many companies are looking for ways to gain a competitive edge in the industry, looking for ways to acquire more customers and position themselves as an authority. One of the ways this can be done is through outsourcing...Continue reading

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24/7 Bilingual Answering Services with Fluent English/Spanish Receptionists

RDI understands the critical importance of businesses today to have professional and experienced customer support professionals available to support customer calls within the Spanish-speaking community. We provide experienced, U.S. and nearshore agents that are expertly trained customer service professionals who are equipped to support a variety of industries. Our bilingual answering services are an affordable...Continue reading

What is the Difference between Inbound and Outbound Call Centers?

What is the Difference between Inbound and Outbound Call Centers?

There are two types of Call Centers or Contact Centers and they both have their differences. There are Inbound Call Centers and Outbound Call Centers. The greatest difference between inbound and outbound is the percentage of inbound calls made versus outbound calls. Inbound Call Centers versus Outbound Call Centers If a Call Center or Contact...Continue reading