I was fascinated by a story about the cost of complaints based on a study by the Institute of Customer Service. The research suggested that time wasted by customers making complaints, and the cost to businesses and their suppliers in dealing with them, cost the UK economy $190 billion a year in lost productivity. Jo...Continue reading
Connersville, Indiana – On Friday, October 2, 2020, 11:00 a.m., the Fayette County Chamber of Commerce will celebrate the Grand Opening of RDI Connect’s new Indiana contact center located in Connersville with a ribbon-cutting at 531 N. Central Avenue, Connersville, Indiana 47331. The Chamber’s ribbon-cutting is part of their two-hour Open House (11 am to...
We are all adjusting to a work-from-home virtual team using GRIT and HUSTLE, and it is important to remember communication skills are the same skills we have used all along – they just look a little different as a virtual coach. The purpose of a virtual coach is to keep the company culture alive every...Continue reading
CONNERSVILLE, Indiana (July 23, 2020) – RDI Corporation (RDI), a business solutions provider, announced plans today to expand the domestic footprint of its contact center division, “RDI Connect” in Connersville, Indiana, creating up to 125 new jobs by the end of 2023. “Because of Indiana’s business-friendly environment and talented workforce, companies like RDI are choosing our...
One of the biggest obstacles for growth that many companies face is the challenge of finding and hiring good salespeople. A requirement to grow any company is to find new leads then in turn make them into qualified customers, which is why sales reps can make or break a business. More than ever, many businesses...Continue reading
Inbound and outbound calls centers are perhaps the most important services that your company depends on for its success. When customers can call to reach you, it can benefit your company. Inbound and outbound call centers and facilities are available to assist companies to communicate and interact with customers. RDI solutions span the entire customer...Continue reading
Call Center Services Today's modern era of business is more competitive than ever before. As a result, many companies are looking for ways to gain a competitive edge in the industry, looking for ways to acquire more customers and position themselves as an authority. One of the ways this can be done is through outsourcing...Continue reading
RDI understands the critical importance of businesses today to have professional and experienced customer support professionals available to support customer calls within the Spanish-speaking community. We provide experienced, U.S. and nearshore agents that are expertly trained customer service professionals who are equipped to support a variety of industries. Our bilingual answering services are an affordable...Continue reading
There are two types of Call Centers or Contact Centers and they both have their differences. There are Inbound Call Centers and Outbound Call Centers. The greatest difference between inbound and outbound is the percentage of inbound calls made versus outbound calls. Inbound Call Centers versus Outbound Call Centers If a Call Center or Contact...Continue reading