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RDI Connect blog - 9 Building Blocks to Craft a Consistent Brand Experience

9 Building Blocks to Craft a Consistent Brand Experience

As a sales leader, it’s critical that you don’t underestimate the importance of providing consistent customer service, messaging, and branding company-wide. As marketing develops a brand image, sales must be sure to sell with that image in mind, and service must meet customer needs based on what both marketing and sales have promised — none...Continue reading

RDI Connect Blog - 3 Best Practices for Improved Marketing, Sales & Service Alignment

3 Sales and Marketing Best Practices for Improved Service Alignment

Marketing and sales notoriously clash when it comes to aligning service before the sale. Why? Because management often does a poor job at setting best practices and expectations for each team and isn’t actively working to repair broken processes and communications. Rick Lepsinger of Business 2 Community warns: “When customers see a disjointed approach, companies...Continue reading

RDI Connect Connersville Indiana Contact Center

Cincinnati-based RDI Corporation Chooses Indiana for Midwest Growth, 100+ New Jobs

CONNERSVILLE, Indiana (July 23, 2020) – RDI Corporation (RDI), a business solutions provider, announced plans today to expand the domestic footprint of its contact center division, “RDI Connect” in Connersville, Indiana, creating up to 125 new jobs by the end of 2023. “Because of Indiana’s business-friendly environment and talented workforce, companies like RDI are choosing our...

Benefits of Outsourced Sales and How to Get Started

One of the biggest obstacles for growth that many companies face is the challenge of finding and hiring good salespeople. A requirement to grow any company is to find new leads then in turn make them into qualified customers, which is why sales reps can make or break a business. More than ever, many businesses...Continue reading

Call Center

What Are Call Center Services?

Call Center Services Today's modern era of business is more competitive than ever before. As a result, many companies are looking for ways to gain a competitive edge in the industry, looking for ways to acquire more customers and position themselves as an authority. One of the ways this can be done is through outsourcing...Continue reading